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Merckit

Refund Policy

Updated 2026-06-21

This policy explains refunds for Merckit digital products and service workflows.

Merckit sells digital products and service workflows only. No physical item is shipped.

Delivery guarantee

If a purchased Merckit digital product cannot be delivered or activated, the customer may request a refund within 14 days of purchase. The request should include checkout email, order number, selected product, country, and the issue.

Digital product and service setup

Because Merckit products are digital and may involve setup, customization, onboarding, or seller-data review, refunds may be limited after delivery has started, after files or access have been provided, or after custom setup work has begun. Where a mandatory local withdrawal right applies, Merckit will handle the request according to that rule.

When refunds are normally approved

  • The purchased product cannot be delivered or activated.
  • The customer was charged but no order confirmation or delivery route can be completed.
  • A duplicate order was placed by mistake and the duplicate product has not been delivered or used.
  • Applicable consumer law requires a refund or withdrawal right.

When refunds may be denied or partial

  • The digital product was delivered and substantially matches the product description.
  • The customer did not provide required seller inputs after onboarding started.
  • The request is based on marketplace business performance, ad results, tax outcomes, or commercial decisions outside Merckit control.
  • Custom setup or advisory work has already been performed.

Consumer rights by region

Merckit sells digital products with a USD 49.00 base value. Country-specific products may be shown and charged in local currency. Products are delivered electronically. Mandatory consumer-protection rights are honored where they apply:

  • United States / Canada: There is no federal "cooling-off" period for digital products. Refunds are governed by this policy. Requests are reviewed individually and approved where a product cannot be delivered or activated.
  • Brazil: Under the Consumer Defense Code (CDC, Art. 49), purchases made outside a physical establishment carry a 7-day right of withdrawal ("direito de arrependimento") counted from purchase or delivery. Brazilian customers may exercise this right; see the Cancellation page.
  • Argentina: Under consumer-protection law (Defensa del Consumidor), distance sales carry a 10-day revocation right ("bot贸n de arrepentimiento"). See the Cancellation page.
  • Mexico and other LATAM countries: Mandatory consumer rights under local law (for example, PROFECO / Ley Federal de Protecci贸n al Consumidor) are honored where applicable.

Where the customer expressly consents to immediate delivery of a digital product and acknowledges the loss of the withdrawal right upon delivery, statutory withdrawal rights may not apply to the extent permitted by local law.

How to request

Use the cancellation/refund request page or email info@merckit.com. You may also contact us via Telegram @merckit_bot. Refunds are returned through the original payment method (via Stripe) when possible, according to the payment processor timeline.

Refund Policy